FAQ

FREQUENTLY ASKED QUESTION

How can I place an order?

How can I place an order? 

To place an order, please follow these steps: 

  • Go to merocloset.com Website from your browser
  • Select the product you’d like to buy  
  • Add products to your cart or just click on ‘Buy Now’ 
  • Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order. 

OR 

You can visit our step by step order guide from our blog page ORDER GUIDE .

What is the estimated delivery time after placing an order?
  • Estimated delivery time depends on your address
  • Inside Kathmandu Valley we deliver within 2-3 days.
  • Outside Kathmandu valley It depends upon your province or district. Usually we tried to deliver within 3-5 days all over Nepal, 
  • But sometimes due to bad weather or transportation issues it may take 5-8 days.
Can I get same day delivery?

Currently, Same day delivery is only available inside Kathmandu Valley on order above Rs2000/- on selected products. outside Kathmandu valley minimum delivery time is 2 day. 

How to use Coupon code & offers to get discount?
  • During Checkout process you will se Coupon code section on Shopping cart page, & hit the apply coupon button.
how to use coupon code in merocloset.com?
Do You accept online bank transfer, Esewa & Khalti digital wallet?
  • Yes! We do accept Esewa & Khalti digital wallet. You can directly pay from our website without closing any tabs. Hassle payment on your service. 
  • You can also pay from your any mobile banking app. You will find bank details during checkout process, to confirm order you can send us payment details. Our customer service executive will contact you.
Do you accept Cash On Delivery?

Yes, we do accept Cash on Delivery.

How can I return an item?
  • In case if you have to return the product first please go through our RETURN POLICY .
  • You can contact us via our social media platform or contact us anytime for easy return guidance.
When will I get my refund after I returning package?
  • For your ‘Cash on Delivery order, you will receive the refund in your bank account.
  • If you had paid from any digital wallet Esewa or Khalti. You will get refund on your wallet within 3-5 days.
  • For more please read our return & refund policy. 
What should I do if my delivery is delayed?
  • You can contact us anytime in our viber/whatsapp number which is mentioned on top of the website or please check your email & messages for updates for your delivery. We are always happy to assist you.

Still have a question?

Please contact us for more information.

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